Distributor Deductions and Chargeback Specialist (UNFI / KeHE)

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Monitor distributor portals daily/weekly. Track all incoming chargebacks, deductions, and billbacks in the UNFI and KeHE vendor portals in real time; register and maintain portal access.
Validate every deduction against source documents. Reconcile chargebacks to the originating purchase orders, invoices, and EDI/SPS Commerce order data. Flag any deduction that does not tie out to an actual order or a contractual term.
Dispute invalid and unsupported charges. Prepare and submit disputes, recalls, and claims through each distributor's required process; track each dispute to resolution and follow up on aging items.
Reconcile commissions and billbacks. Confirm that broker/distributor commissions are calculated only on amounts contractually owed (e.g., on money actually received, excluding late-arriving billbacks where the contract specifies), and challenge miscalculations.
Maintain a deductions log and recovery tracker. Keep a single source of truth: deduction type, amount, status, dispute date, outcome, and dollars recovered vs. written off.

Hands-on UNFI and/or KeHE accounting experience - direct experience working their vendor portals, deduction/chargeback processes, and dispute mechanisms (non-negotiable).
Deductions/chargeback/claims management experience in CPG, food & beverage, or grocery distribution - understanding of how distributor deductions, billbacks, MCBs (manufacturer chargebacks), spoils, shortages, and post-audit claims work.
EDI / SPS Commerce familiarity - ability to pull and reconcile order data to deductions.
Strong reconciliation skills and advanced Excel/Google Sheets - comfortable matching large transaction sets, building trackers, and spotting anomalies.
Persistence and a disputing mindset - willing to push back on distributors, follow up relentlessly, and document the case for each contested charge.

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