Location: Remote
Your expertise:
Technical communication skills
*nix and Windows experience
Advanced knowledge of BIOS / RAID configuration
Experience in switch ports configuration (Juniper, Brocade, Cisco)
Knowledge of the following technologies and protocols: DHCP, VLAN, SNMP, TFTP
Pre-intermediate or higher level of written and verbal English
Must be able to independently manage time and reprioritize tasks as necessary while ensuring critical deadlines are met.
Ability to work in fast-paced environment
Ability to multitask and work under pressure
Ability to follow instructions
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations
High attention to the details
Aspiration for self-education and self-development, inclination to sharing experience and helping others
Will definitely be a plus:
Experience in Dell OME, Supermicro Server Management Utilities
Base knowledge of Bash / Python scripting
Proficiency in Atlassian products
What’s in it for you?
Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
Decent market rate compensation depending on experience and skills
Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
“You build it, you own it” mentality in most contexts
Support of personal and professional development
coverage of costs of external trainings, conferences, professional literature
support of experienced colleagues
in-house events and trainings
regular knowledge sharing in teams
English classes and speaking clubs
Life-balance support
truly flexible schedule, no time-tracking at all
25 working days of vacation
5 days of paid sick leave per month (if necessary) without providing a medical certificate
generous maternity / paternity leave program
Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it
You will be involved into:
Test and configure new equipment:
run stress tests to verify the functionality and integrity of servers
review test results and analyze the equipment health
configure and test various power devices (PDU / ATS)
configure ports on different networking devices
advise on physical characteristics of server hardware and related components
initial Operating System with the basic configuration installation
Prepare, setup and release hosting (dedicated, shared, VPS) servers to clients
Perform various system level reliability analyses for multiple projects, review these analyses and generate relevant documentation in accordance with Namecheap procedures
Proactively ensure the highest levels of systems and infrastructure availability
Collaborate with the onsite personnel of various datacenters to remotely diagnose and troubleshoot and to determine tasks for fixing issues with Namecheap Infrastructure
Collaborate with the involved team(s) regarding broken equipment troubleshoot & to determine tasks for fixing it, ensuring efficient equipment delivery to the respective service owners
Coordinate HW upgrades with the involved teams, minimizing equipment / service downtime
Install, configure, test and maintain HW management applications
Test and maintain firmware on different hardware components
Assist DCOPS team with different kind of scripts / module testing and give a user-friendly output
Be an escalation POC for any issues related to automatic provisioning systems
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, etc.
Produce and maintain effective and meaningful documentation for technical issues
Present prepared materials to a variety of internal audiences
Deliver weekly updates on status of current tickets, open issues and proj
