Customer Support Spesialist
- Джерело:
- djinni.co
Що робити
- Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team
- Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up
- Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite
- Create clear bug reports and escalation briefs for Product and Dev handoffs
- Maintain cases, tasks, and client records in Dynamics 365
Що очікуємо
- Strong spoken and written English—daily direct communication with US customers
- Support, helpdesk, or case-management experience with SaaS or CRM products
- Able to triage, troubleshoot, and manage a case queue independently after ramp-up
- Clear technical communication—writes structured bug reports and client-facing responses
- Nice-to-have:
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