Customer support specialist
- Джерело:
- djinni.co
Що робити
- Provide the 2nd line of application product/technical support for our customers
- Identify, analyze and troubleshoot product issues and provide our customers with effective solutions
- Defect management through the operational flow
- Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development
- Help building and improving the process allowing for a smooth, simple and fast integration for our customers
Що очікуємо
- 3+ years of experience in support of software applications or products
- Analytical and troubleshooting skills
- Strong ability to locate and describe the problem, attentiveness to the details
- Ability to effectively communicate technical information in non-technical terms
- Great teamwork skills
Що пропонуємо
- Ability to work on interesting and complex product
- Ability to impact product roadmap
- Working schedule: Mon-Fri, starting from 9am CET
- Competitive salary according to qualification (PE setup)
- If you want to develop, initiative and result oriented, our company is waiting for your resume.
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot