Customer Support Specialist (iGaming)
- Джерело:
- djinni.co
Що робити
- Identify user needs, understand their preferences and guide them toward the most suitable offers or features.
- Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.
- Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.
- Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.
- Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.
Що очікуємо
- Possess perfect communication skills
- 6+ months of customer support experience
- High emotional intelligence, empathy and patience when dealing with customers
- Can and enjoy explaining processes step by step and guiding customers
- Written and spoken English (minimum B2)
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