Customer Support Specialist (Afternoon Shift)
- Джерело:
- djinni.co
Що робити
- Provide first-line technical support via email, chat, or ticketing system (HubSpot) during evening hours.
- Troubleshoot basic technical issues and assist users with step-by-step guidance.
- Escalate complex or unresolved issues to the Engineering team when needed.
- Accurately document customer interactions and solutions in our internal systems.
- Contribute to the internal knowledge base and support documentation.
Що очікуємо
- English proficiency: Upper Intermediate or higher, especially in written communication.
- Basic technical literacy: Understanding of common platforms (browsers, email clients, mobile apps, etc.).
- Strong communication and problem-solving skills.
- Ability to follow procedures and accurately document work.
- High attention to detail and a customer-first mindset.
Що пропонуємо
- Previous experience in a customer support or helpdesk role.
- Familiarity with support tools such as Zendesk, Intercom, HubSpot, or Jira.
- Basic understanding of APIs, error logs, or technical diagnostics.
- Experience working in remote or distributed teams.
- Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!
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