About PRNEWS.IO
PRNEWS.IO is a global content marketing platform connecting brands with media outlets around the world. We help companies get their stories published in relevant media while helping publishers monetize their platforms.
Our clients span Europe, the US, Asia and other international markets. We are an international team that values ambition, innovation, credibility and cooperation, and we’re growing our presence globally.
About the Role
As a Customer Success Specialist, you’ll manage your own portfolio of international clients and help them get the most value from PRNEWS.IO.
This is a client-facing role with a strong commercial focus. You’ll build long-term relationships, understand customer needs, recommend the right solutions and identify opportunities to grow existing accounts.
What you’ll do
Manage and develop your portfolio of international clients.
Build strong relationships through proactive communication via email, calls, messengers and other channels.
Understand clients’ businesses and goals and recommend relevant PRNEWS.IO products and solutions.
Support clients throughout their campaigns and ensure a smooth customer experience.
Proactively identify customer issues, risks and opportunities.
Drive repeat business, upselling and cross-selling to increase customer lifetime value.
Work towards agreed sales, retention and customer growth KPIs.
Keep customer information, activities and follow-ups up to date in our CRM.
Collaborate with Sales, Marketing and other teams to improve the customer experience.
Share customer feedback and ideas to improve our products and processes.
What we’re looking for
2+ years of experience in Sales, Customer Success, Account Management, Customer Support or a similar client-facing role.
Experience in online advertising, digital marketing, media, SaaS or digital services is a plus.
Experience working with international clients is an advantage.
Excellent communication skills and confidence speaking with customers.
Strong English, both written and spoken. Additional languages are a plus.
A proactive, commercially minded approach and willingness to take ownership.
Strong organisational skills and ability to manage multiple clients and priorities.
Resilience and a calm, professional approach when handling challenging situations.
Curiosity and willingness to learn about PR, media and digital marketing.
What we offer
$1,300 base сompensation + the opportunity to earn up to $2,300 in performance-based bonuses once the bonus system is enabled.
Remote work and flexibility.
An international team with diverse backgrounds and markets.
Opportunities to grow across Customer Success and Sales.
A role with real ownership and direct impact on customer growth.
Paid annual leave.
A supportive and collaborative working environment.
Interested in joining PRNEWS.IO?
If you enjoy working with customers, building relationships and combining customer success with commercial thinking, we’d love to hear from you!
