Customer Success Manager (Middle)
Corefy
- Місто:
- Київ
- Рівень:
- middle
- Джерело:
- jobs.dou.ua
Що робити
- Manage client business profiles, develop Success Plans for key accounts (Tier 1–2), and design action plans to mitigate churn risks.
- Create and execute expansion plans (upselling/additional monetization) by proposing new platform features and services that address clients’ business needs.
- Analyze client payment metrics, conduct regular business reviews (QBRs), and proactively advise on optimizing their payment infrastructure.
- Onboard clients during the launch phase, monitor business metrics daily, manage contracts, handle negative feedback, and coordinate teams to resolve technical incidents.
Що очікуємо
- Experience: 2+ years of experience in Customer Success or Business Development within the B2B segment.
- Industry Background: Proven experience in product-led IT companies or the FinTech sector (payments, money transfers, payment gateways).
- Communication & Negotiation: Exceptional ability to build long-term, trusting relationships, manage complex or “silent” accounts, resolve conflicts, and advocate for the company’s interests while keeping clients satisfied.
- Analytical Mindset: Strong skills in analyzing client metrics and translating them into actionable, high-value business recommendations.
- Tools: Experience with CRMs (HubSpot), task managers (Jira), and spreadsheets (Excel/Google Sheets). Basic understanding of API documentation.
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