Customer Success Manager (Middle)
Scale Global Payments with Corefy 🚀
We are Corefy — a fast-growing Ukrainian PayTech SaaS product powering online payment orchestration worldwide since 2016. Our engine consolidates 600+ payment methods and vendors into a single integration, partnering with tech giants like Stripe, Apple Pay, Google Pay, Mastercard, Visa, and AWS.
We’re expanding our Customer Success team to drive business growth, maximize client lifetime value, and build strategic partnerships across high-load global markets.
💡 Why This Role Matters
As a Customer Success Manager, you are the strategic growth driver. Your mission is to dive deep into client business models, unlock new revenue streams, optimize payment metrics, and turn top-tier B2B accounts into long-term strategic partners. It’s all about strategy, negotiation, NRR, and real business impact. ✨
💼 What You’ll Drive
Own a High-Value Portfolio: Lead relationships with key B2B accounts, build 6-month Success Plans for Tier 1–2 clients, and turn churn risks into retention wins.
Run Strategic QBRs: Analyze payment analytics, uncover processing bottlenecks, prepare compelling data stories, and lead Executive Business Reviews.
Fuel Expansion (Upsell & Cross-sell): Proactively identify growth triggers, pitch new platform modules, and expand client processing volumes (+20% account growth YoY).
Guide Onboarding & Strategy: Drive smooth post-contract execution, manage commercial negotiations, and partner with Product & TAM teams during high-priority account initiatives.
🚀 What Success Looks Like in Your First 90 Days
Fully map out your client portfolio, revenue drivers, and growth levers.
Roll out tailored 6-month Success Plans for key Tier 1–2 accounts.
Deliver 10+ actionable, revenue-generating recommendations to strategic clients.
Co-author 2 high-impact Customer Success case studies alongside the TAM team.
🎯 Who You Are
2+ years of battle-tested experience in Customer Success, Account Management, or B2B Sales/BizDev with direct ownership of revenue, retention, or NRR targets.
Fintech & SaaS background: Hands-on experience in Payments, PayTech, or high-touch B2B SaaS.
Commercial Mindset & Strong Negotiator: Confident running C-level discussions, steering complex commercial terms, and winning back quiet or demanding accounts.
Data-Driven Thinker: You look at payment graphs, approval rates, and transactional data, immediately seeing business opportunities.
Tech-Savvy: Fluent with HubSpot and Jira; comfortable reading REST API documentation to understand product capabilities.
C1 English: Effortless written and spoken business English for high-level international negotiations.
✨ Bonus Strengths
Experience with Enterprise clients, Payment Service Providers (PSPs), or High-Risk verticals.
🌟 What’s in It for You
🛡 Financial Growth & Stability: Competitive fixed gross compensation with full legal and accounting coverage (FOP).
⚡ Highload Product & Ownership: Work on a massive PayTech product with zero bureaucracy, Open Door Policy, Corefy Academy, PDPs, and covered professional certifications.
🌍 Flexible Work Format: Enjoy total remote flexibility, with optional access to our Kyiv hub near KPI metro on your terms. Benefit from a flexible 8-hour schedule, panoramic views, free breakfasts, PlayStation, table tennis, hookahs, power generators, Starlink, and a safe shelter whenever you choose to drop by.
💚 Care & Wellbeing: 20 paid vacation days, 10 sick leave days, official public holidays, free mental health support with psychologists, milestone gifts, and team events.
💻 Pro Gear: Choose your setup — top-spec MacBook or Linux laptop with all necessary accessories.
📌 Fast-Track Hiring Process
HR Screening → Interview with Head of Customer Success → Executive Chat with CEO → Offer 🎉
Ready to shape the future of payment orchestration? Drop your CV and let’s talk! 📩
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