Customer Success Manager (Eastern Europe, Central Asia)
Creatio
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Maintain and develop long-term relationships with strategic customers of the Corporate & SMB segment in Eastern Europe and Central Asia.
- Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & SMB customers, identify early red flags to prevent delivery and launch-related issues.
- Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
- Grow customer’s portfolio through zero churn and active cross and up-sales.
Що очікуємо
- 2+ years of experience working with customers in Eastern Europe region;
- Upper-Intermediate level of English;
- Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
- Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
- Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
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