Customer Care Specialist
- Джерело:
- djinni.co
Що робити
- Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
- Investigate payment-related issues, including declined, pending, or failed transactions.
- Analyze transaction statuses across internal payment gateway systems and provider platforms.
- Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
- Monitor payment performance and identify issues affecting approval rates.
Що очікуємо
- Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
- Background in payments, fintech, iGaming, e-commerce, or online payment processing.
- Understanding of payment transaction flows, card payments, and payment gateways.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English (written and spoken).
Що пропонуємо
- Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
- Knowledge of fraud prevention, risk management, or chargeback processes.
- Experience using CRM, ticketing, or payment monitoring tools.
- Familiarity with iGaming payment operations.
- Working Hours
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