Hi there! We’re Softsich 👋 A young, ambitious, and fast-growing company creating innovative digital products. We’re looking for a CRM Specialist who combines analytical thinking, attention to detail, and a systematic approach to user retention and lifecycle management.
Your key responsibilities will include: – Work with promo plans and execute campaigns across your projects. – Manage automated CRM flows (email, SMS, push, pop-ups) and perform urgent manual sends. – Set up and optimize communication logic based on retention and lifecycle strategies. – Segment users (active, inactive, VIP, churn, reactivation, etc.) based on events and attributes. – Work with Customer.io (campaigns, broadcasts, journeys, segments). – Monitor the correctness of communications and prevent segment overlaps. – Analyze campaign performance and prepare recommendations for optimization. – Collaborate with product, CRM, and other teams to implement communication logic and launches. – Conduct market and competitor analysis, including CRM best practices. – Participate in setup and launch of new brands.
It’s a match if you have: – Experience working with Customer.io or similar automation platforms. – Experience working with TrueLabel. – Understanding of email / SMS / push / pop-up automation principles. – Knowledge of retention metrics (churn, reactivation, CTR, CR, etc.). – Experience with user segmentation based on events and attributes. – Understanding of how bonus mechanics impact CRM flows. – Basic or confident knowledge of HTML/CSS for email templates. – Strong analytical thinking and ability to work with data. – English proficiency at the Intermediate level.
Would be an advantage: – Experience with Tableau or similar analytics tools.
What we offer: – Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw. – 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress). – A friendly team where it’s easy to ask questions, learn, and be yourself. – Coverage of expenses for professional events. – Birthday greetings, team buildings, and plenty of real teamwork. – Zero support or cooperation with the aggressor country or any related businesses. If this approach resonates with you — feel free to apply 🚀
