We’re looking for a CRM Specialist who can combine analytics, creativity, and a systematic approach to user engagement at Softsich. Softsich is a young, ambitious, and fast-growing company creating innovative digital products.
Your key responsibilities will include:
Setup and maintenance of automated CRM flows
Building and optimizing trigger-based communication chains based on user events and attributes
Working with Customer.io: campaigns, broadcasts, journeys, and segments
Configuring communication logic in line with retention and lifecycle strategies
Managing user segmentation (active, inactive, VIP, churn, reactivation, etc.)
Collaborating with Product, CRM, and Game teams on flow logic and campaign launches
Monitoring and ensuring the correct performance of automated workflows
Analyzing the effectiveness of automated campaigns and preparing optimization recommendations
Conducting market analysis and benchmarking competitor CRM practices
It’s a match if you have:
1+ year of experience in CRM marketing
English proficiency at the Intermediate level
Experience working with email / SMS / web-push channels
Ability to create segments and automation flows
Understanding of HTML/CSS for editing email templates
Ability to work with analytical reports
Nice to have:
Experience with Customer.io
Experience working with SOFTSWISS
What we offer:
Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw
24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress)
A friendly team where it’s easy to ask questions, learn, and be yourself
Coverage of expenses for professional events
Birthday greetings, team buildings, and plenty of real teamwork
Zero support or cooperation with the aggressor country or any related businesses
If this approach resonates with you — feel free to apply 🚀
