CRM/Retention Manager
softo.it
- Джерело:
- djinni.co
Що робити
- Design and implement the company's CRM infrastructure from scratch.
- Organize and manage a customer database of approximately 10,000 contacts.
- Segment the customer database based on customer behavior and purchase history.
- Set up automated and manual email, SMS, and/or messaging campaigns.
- Develop customer communication workflows, including welcome sequences, product launches, promotional campaigns, customer retention, and re-engagement strategies.
Що очікуємо
- Proven experience implementing CRM systems and building customer communication processes from scratch.
- Experience with e-commerce or consumer brands is highly preferred.
- Hands-on experience with CRM platforms such as HubSpot, Klaviyo, Kommo, Bitrix24, amoCRM, or similar.
- Strong understanding of CRM marketing, customer segmentation, lifecycle marketing, and marketing automation.
- Experience setting up integrations and automated workflows.
Що пропонуємо
- Experience working with subscription or repeat-purchase businesses.
- Experience cleaning, organizing, and migrating customer databases.
- Knowledge of email marketing platforms and messaging automation tools.
- Understanding of customer retention strategies and loyalty programs.
- Knowledge of data privacy and personal data protection best practices.
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