CRM and Automation Specialist (Zendesk / Shopify / AI)
- Джерело:
- djinni.co
Що робити
- CRM & Automation Management
- Own and optimize Zendesk and Shopify workflows, automations, tagging, and integrations.
- Improve support operations by reducing manual work and streamlining agent processes.
- Ensure accurate and reliable data flow between systems.
- AI Support Systems (Siena AI)
Що пропонуємо
- In this role, you'll become the owner of the technology that powers Customer support experience. You'll have the opportunity to build smarter systems, reduce manual work, improve AI performance, and create the infrastructure that allows our support team to operate at its best.
- What we're looking for:
- Systems-oriented – You understand how multiple platforms interact and can map dependencies across complex workflows.
- Proactive – You don't wait for problems to appear in reports; you identify and solve them before they affect customers.
- Analytical – You enjoy investigating data, spotting patterns, and getting to the root cause of issues.
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