Contact Center Trainer
- Джерело:
- djinni.co
Що робити
- Deliver training sessions in English
- Onboard and support new employees
- Create and update training materials, scripts, guides, and knowledge bases
- Coach team members and provide ongoing feedback
- Monitor training effectiveness and identify development opportunities
Що очікуємо
- Strong English (C1 or higher)
- Good command of Ukrainian (spoken and written)
- Strong communication and presentation skills
- Ability to explain information clearly and engage people
- Comfortable working remotely
Що пропонуємо
- Experience in a Contact Center environment
- Experience in Customer Service, Sales, Support, Retention, or Collections
- Experience training customer service, sales, collections, or operational teams
- Experience in fintech, lending, banking, or BPO
- Experience creating training programs from scratch
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