Support Engineer L2 (night shifts 19-07, 2/2)
ENESTECH Software
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Full ownership of the ticket lifecycle: triage → investigation → resolution → documentation.
- Handle incidents and problems end-to-end, prepare clear reports, and conduct root cause analysis (RCA).
- Coordinate the entire client integration process — from requirements gathering and environment preparation to go-live and post-launch support.
- Plan installation windows, define success criteria, and perform post-launch validation checks.
- Monitor service health, analyze logs, and diagnose issues at the HTTP/TCP and API levels.
Що очікуємо
- 2+ years of experience in technical support with direct client interaction.
- Experience in incident/problem management with full ownership of results.
- Strong skills in diagnosing networks, logs, APIs, and Windows/Linux fundamentals.
- Understanding of PC hardware and networking equipment (a plus).
- Experience with Zendesk, Confluence, monitoring, and logging systems.
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