Client Service Manager (L2)

Dataweb Global Group, за кордоном

Що робити

Technical Consultation & Solution Selection: Handle client requests related to server upgrades, infrastructure expansion, and custom configurations across Bare Metal, Cloud, GPU infrastructure, CDN, and related services. Understand client requirements and help identify the most suitable technical solution.
Server Configuration & Hardware Selection: Recommend appropriate CPUs, RAM, storage, RAID controllers, GPUs, network interfaces, and other server components based on workload requirements, performance expectations, compatibility, availability, and budget.
Client Request Management: Act as a point of contact for client requests, clarify requirements, identify missing information, and ensure requests are properly documented and transferred to the relevant internal teams.
Order Delivery Coordination: Coordinate and oversee internal activities related to customer orders, working closely with technical, procurement, billing, and other teams while keeping the client informed throughout all stages of delivery.
Documentation & Order Management: Provide full administrative and documentation support for orders, including quotations, contracts, invoices, specifications, and related documents. Maintain accurate and up-to-date information in internal company systems.

Technical Expertise: Strong understanding of server hardware and IT infrastructure, including CPUs, RAM, HDD/SSD/NVMe storage, RAID controllers, GPUs, network interfaces, and server chassis, as well as their compatibility and performance trade-offs. Ability to understand technical requirements, evaluate configurations, and recommend suitable solutions is essential. Hands-on experience with serv...
Hosting & Infrastructu

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