Client Service Manager (L2)
Dataweb Global Group, за кордоном
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Act as a liaison between technical specialists and clients, ensuring smooth and mutually beneficial cooperation
- Process all incoming customer requests related to new or upgraded server hardware (dedicated or cloud servers, etc.) and services (CDN, etc.)
- Coordinate and oversee all internal work related to customer orders, maintaining communication with both clients and technical teams throughout all stages of delivery
- Provide full documentary support for each order (contracts, invoices, etc.), and maintain accurate order data in internal company systems
- Collect and analyse statistics upon request, preparing insights and proposals based on the data
Що очікуємо
- Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc.)
- Strong understanding of server hardware configurations and technical characteristics
- Basic knowledge of networking technologies and internet services
- Experience working with B2B clients, with a strong focus on service quality and its development
- Excellent communication skills and experience in handling proposals and objections effectively
Схожі вакансії
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