We’re looking for a Billing Support Specialist to ensure smooth payment operations, accurate refund processing, and proactive risk monitoring. In this role, you’ll be responsible for handling billing-related issues, investigating fraud signals, managing chargebacks, and monitoring transactions in real time. Your attention to detail and ability to make data-driven decisions will help minimize financial risks and maintain operational stability.
We are a well-coordinated team of 25+ professionals with extensive experience in delivering support, moderation, and payment operations services within the adult social discovery space.
What You’ll Do
Review automated and manual refunds
Analyze fraud alerts and ChargebackHelp signals, initiate additional refunds when needed
Handle and analyze chargebacks (metrics, success rate)
Monitor transactions in real time (Superset, Corefy) and work with payment providers on incident resolution
Manage refund cases and support user retention in dispute scenarios
Communicate with banks and payment providers regarding high-risk cases
Perform chargeback reconciliation and investigate financial discrepancies
Analyze high-value fraud cases
It’s all about you
1+ year of experience in Billing Support or Payments.
Hands-on experience with refunds, payment systems, and chargebacks.
Strong analytical skills and attention to detail.
Experience with fraud detection and risk assessment tools is a plus.
Ability to multitask and work with real-time data.
Proficiency in written English (Upper Intermediate or higher) and fluent Ukrainian.
Experience with Freshdesk or similar tools.
Strong ownership mindset and decision-making skills.
What You Get
Fully remote work from anywhere in the world (using your own equipment).
Competitive salary with growth potential.
Work schedule: 2/2 or 3/3 rotation. Evening shifts only: 15:00 - 23:00 or 18:00 - 02:00.
Opportunities to learn: access to our library, mentorship, and regular feedback.
Startup vibe: less bureaucracy, more freedom, direct impact.
Recognition and rewards for great results.
How We Hire
HR interview
Test task
Interview with Head of Operations
