We’re looking for a Billing manager with a product focus to join Edlight - a business that builds AI products and expert services for students and professionals.
What you’ll be focusing on:
Own and continuously improve payment performance for two B2C subscription products.
Work on first payment approval rate, rebill success rate, payment recovery, refunds, chargebacks, and payment-related conversion.
Analyze payment data by GEO, payment method, PSP, MID, card type, issuer/BIN, user segment, funnel, and product flow.
Identify payment bottlenecks and propose hypotheses to improve approval/rebill rates and reduce payment losses.
Work with PSPs, MIDs, payment routing, cascading, and retry/dunning logic together with Billing and Engineering teams.
Participate in experiments with US/EU legal entity routing, payment setup, and different payment flows.
Collaborate with product teams on checkout, paywall, upsell, upgrade, and rebill-related experiments.
Work with Billing Operations and Support to reduce unnecessary refunds/chargebacks and improve the user payment experience.
Prepare clear requirements for engineering teams and coordinate payment-related implementation.
Monitor payment provider performance and flag issues, risks, or opportunities.
Work closely with Product managers, Billing team, Analytics, Engineering, Support, Legal, and PSP/provider teams.
Build and maintain a practical roadmap of billing/payment improvements based on metrics and business impact.
You are our ideal candidate if you:
2+ years of experience in billing, payments, payment operations, PSP management, and payment infrastructure in digital products.
Experience working with B2C products, preferably in the US / EU / international markets.
Hands-on experience with subscription products: first payments, rebills, retries, dunning, payment recovery, refunds and/or chargebacks.
Understanding of PSPs, MIDs, payment routing, cascading, decline reasons, approval rate, rebill rate, refund/chargeback impact.
Ability to analyze payment data, find bottlenecks, formulate hypotheses, and measure the impact of changes.
Experience working with product, engineering, billing operations, support, analytics, and/or PSP/provider teams.
Ability to translate payment/business problems into clear tasks for developers or external providers.
High ownership, curiosity, and willingness to work beyond a narrow “supporting function”.
Interest in growing toward product ownership: experiments, metrics, user flows, checkout/paywall, subscription lifecycle.
Timely and proactive communication, transparency, and structured thinking.
