Application Support Engineer
- Джерело:
- djinni.co
Що робити
- Respond to and resolve L2/L3 application support requests from enterprise customers via ticketing system.
- Perform deep investigations and root cause analysis using SQL queries, log files, and debugging tools.
- Validate reported issues through functional testing and confirm fixes across web and mobile platforms.
- Manage incident lifecycle: prioritize cases, coordinate communications, and escalate critical bugs to R&D.
- Provide clear, timely updates and technical guidance to both technical and non-technical end users.
Що пропонуємо
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Why Us:
- We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).
- We provide full accounting and legal support in all countries we operate.
- We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot