International company providing ad accounts and infrastructure solutions for media buying teams, affiliate marketers, agencies and large performance partners. We work with Google, Meta, TikTok, DSP, Native and dozens of providers, giving clients stability, quality and speed.
The account management department is currently being rebuilt: high lead volume, heavy operational load, new verticals. We're looking for someone to build a well-managed AM department (currently 3 managers) — if you already have team lead experience in AM and are ready for the next step, this is your chance to lead the whole department.
What you'll be doing
Department management
Leading the AM team: task allocation, workload control, KPI setting
Setting up processes and SLAs between account manager → Supply → Finance → Client
Team development: hiring, onboarding managers, communication standards and conflict de-escalation
Direct work with key clients and strategic partners (negotiations, retention, upsells/cross-sells)
Quality control of team communication, strategic pipeline ownership for major clients
Process & control
Verifying data passed to finance and supply, keeping CRM up to date (accounts, statuses, balances)
Building reporting structure: daily/weekly/monthly metrics
Risk management: deal terms, overspend, account top-up tracking
Systematization
Lead pipeline and SLA control, follow-up discipline
Client lifecycle management, analysis of lead loss reasons
Regular pipeline reviews with the team
Business scaling
Building a sales and client growth system
Working with large teams in iGaming, apps, eCommerce, fintech
Joint strategic work with CEO, Finance and Supply
Adapting rates and terms, exploring new markets
What we're looking for
Experience in affiliate, media buying or B2B SaaS sales
Team lead / group lead experience — 1-2+ years; overall management experience of 2+ years is a plus, but strong team leads without a formal "head" title are welcome to apply
Middle/senior-level negotiation skills
Experience working in international markets
English (written and spoken): upper-intermediate+
Ability to build processes and control KPIs and standards
Understanding of ad accounts, MCC, billing, and risk management
Nice to have
Experience in iGaming / apps / fintech
Experience managing a team of 5+
Track record of retaining large clients
Experience building CRM tracking and sales reporting
