Customer Support Representative (Night Shifts)

Що робити

Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
Preparing reports on user requests. This will take up 10% of your time.
Your main tasks will be:

At least 6 months of experience in customer support in English;
Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
Upper-intermediate or higher English proficiency, with fluent speaking skills;
Strong communication skills in English, both via email and phone.
It would be an advantage if you have:

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