Team Lead Customer Support
- Зарплата:
- $1 000 - $2 000 на місяць
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Handle customer inquiries during the initial onboarding period.
- Develop a strong understanding of the product, internal processes, and customer support standards.
- Build and lead a Customer Support team as the project grows.
- Distribute workloads and coordinate daily team operations.
- Monitor response quality and adherence to established procedures.
Що очікуємо
- Experience in Customer Support, including practical experience handling customer inquiries.
- Previous team leadership or supervisory experience is an advantage.
- Strong communication and people-management skills.
- Ability to assess support quality, identify errors, and provide actionable feedback.
- A structured, proactive approach to problem-solving and daily operations.
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