About us
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.
3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
About the role:
At 3Shape, we are pioneers in digital dentistry, transforming the dental industry with innovative solutions that improve patient care and streamline dental workflows. Our technology empowers dental professionals to provide superior care and enhance patient outcomes, and we are committed to making a positive impact on the lives of our customers and their patients.
We are looking for a Team Lead to lead our Customer Lifecycle Management (CLM) team and to help build our Customer Lifecycle setup for the European market. The Customer Lifecycle Management setup is designed to expand proactive coverage across the customer install base, increasing retention, satisfaction, software adoption, and recurring revenue.
This is a hands-on leadership role for someone who can combine strong people leadership with operational discipline, customer understanding, and cross-functional collaboration. You will help turn the CLM strategy into a well-running team setup that drives measurable customer and business impact across Region Europe.
Areas of responsibility:
Lead and develop the Customer Lifecycle team
Build, guide, and develop a high-performing team of Customer Lifecycle Management Consultants supporting customers from Region Europe
Support the setup and implementation of a solid performance tracking against key objectives such as TRIOS Care renewals, software upgrades, CSAT, usage increase, and churn reduction
Ensure accurate customer information and interaction history are maintained in CRM
Use customer data, feedback, and operational insights to continuously improve team focus and engagement quality
Drive a continuous feedback loop from customers into the organization to ensure customer feedback is reflected in future customer-facing initiatives and engagement strategies
Foster a proactive, customer-focused, and collaborative team culture
Collaborate across functions
Work closely with Sales, Support, Marketing, Product & Customer Insights, Customer Success, and other relevant stakeholders to ensure customer needs are understood and addressed
Share customer insights internally and escalate recurring themes, risks, or opportunities to relevant teams
Partner closely with regional Customer Success teams to align customer engagement priorities, coordinate lifecycle activities, and ensure consistent customer experience across the customer journey
Help ensure the team contributes to measurable customer value, operational efficiency, and long-term growth
Success criteria
Increased usage and adoption of 3Shape solutions
Improved customer retention and reduced churn
Higher customer satisfaction scores
Increased number of successful software upgrades
Contribute to identified expansion and upgrade opportunities in our existing install base
Maintain appropriate customer coverage and execution of planned lifecycle activities across install base
Education & experience
Bachelor’s degree in Business, Marke
