Kolo is doing $20M+ in monthly spend, grown 10x last year. Ranked in top5 globally on Dune by on-chain card volume. B2B clients include 5 Unicorns 🦄
We build settlement layer between crypto and the real economy: business cards, multi-currency payouts across 40+ countries, and the API that autonomous AI agents will use to spend stablecoins at fiat-only merchants once agent-driven commerce hits scale.
40 people. AI-native end to end. The infrastructure works, unit economics are proven.
We are looking for a Support / Monitoring Agent to join our team and strengthen our AI-driven customer care approach, combining high-quality B2C/B2B support with proactive monitoring of payment processes.
What you’ll do:
— Provide B2C and B2B customer support, handling complex and escalated cases — Work closely with AI tools as part of an AI-driven customer care model (handling cases AI cannot resolve) — Monitor transactional activity and conversion rates, identifying irregularities and optimization opportunities — Escalate technical and operational issues to relevant teams and ensure timely resolution — Collaborate with partners to maintain stable and efficient payment operations — Set clear and structured tasks for internal teams and external partners — Stay up to date with product updates, system changes, and new features
Your skills:
— Experience in FinTech support, payment operations, or customer support (B2C/B2B) — Strong analytical, diagnostic, and problem-solving skills — Understanding of payment systems and transaction flows — Ability to work with large datasets (Excel / Google Sheets) — High level of responsibility, attention to detail, and stress resilience
Nice to have:
— Experience with Intercom — Knowledge of cryptocurrency and blockchain fundamentals — Upper-intermediate or higher English level — Degree in Finance or at least 1 year of experience in the finance field
Working schedule:
— Shift-based schedule aligned with CET — Availability to work night shifts once every three months
What we offer:
— Remote work — Flexible schedule — Apple equipment — Competitive salary and benefits — Opportunities for professional growth
See yourself in this role? We’d love to hear from you — send us your CV 🚀
Please note:
We really appreciate you getting in touch and showing interest in our job opening. If we don’t get back to you within a week, it’s just means that your CV hasn’t been selected for further consideration for this position at the moment. But don’t worry, we’ll keep your CV on our candidate database and let you know if a vacancy that matches your experience comes up.
