Senior Payments Operations Lead
Location: Remote Employment: Full-time Level: Senior individual contributor Preferred geography: Ukraine or Eastern Europe
About the role
MCR Group builds and scales subscription-based digital products across international markets. Since launch, the company has grown 20x, and we are now building the payments infrastructure needed for our next stage of growth.
We are looking for a Senior Payments Operations Lead to own and develop our payment operations function. This is a hands-on individual-contributor role for someone who combines deep subscription-payments expertise with strong analytical, commercial, and operational skills.
You will have two core missions:
Build our multi-PSP infrastructure: identify, negotiate with, onboard, and connect the right Payment Service Providers.
Own ongoing payment performance: analyze transactions, identify problems and opportunities, and improve approval rates, renewal performance, and revenue recovery.
This is a greenfield opportunity. You will not inherit a mature payments organization or a fixed operating model. You will have the freedom and responsibility to build the function using your experience, judgment, and vision.
What you will own:
Payment infrastructure and PSP strategy
Assess the current payment setup and define the future multi-PSP strategy.
Identify and evaluate new PSPs, acquirers, and payment partners.
Lead commercial negotiations, onboarding, contracting, and escalation processes.
Build a resilient multi-provider setup that reduces concentration and operational risk.
Design and implement payment orchestration, routing, cascading, and failover logic.
Work with legal, finance, product, and engineering teams throughout PSP integrations.
Establish a structured approach to PSP performance reviews and relationship management.
The initial infrastructure-building phase is expected to be especially intensive during the first six months. Once the core setup is established, the focus will shift toward continuous optimization and maintenance.
Payment performance and daily operations
Monitor payment performance across all PSPs, products, countries, and transaction types.
Analyze authorization rates, decline rates, decline reasons, renewal sequences, and payment failures.
Identify performance issues and revenue opportunities through daily analysis.
Define retry, cascading, routing, and dunning strategies.
Improve failed-payment recovery and reduce involuntary churn.
Build or request the reports needed to make informed operational decisions.
Create dashboards, alerts, and monitoring processes that identify payment issues before they materially affect revenue.
Investigate changes in performance and coordinate corrective actions with internal teams and external providers.
As additional PSPs are connected, the analytical and operational complexity of the role will grow. Strong attention to detail and comfort working with numbers every day are essential.
Risk, disputes, and process ownership
Build and manage the operational framework for disputes, refunds, chargebacks, and fraud monitoring.
Analyze related reports, trends, ratios, and root causes.
Define responsibilities, workflows, escalation paths, and internal controls.
Maintain compliance with PSP risk programs and relevant card-scheme requirements.
Partner with the team member responsible for processing individual refunds and chargebacks.
You will not be expected to handle every individual refund or dispute personally. Your responsibility will be to understand these processes deeply, build the right structure, monitor results, and ensure the function operates effectively.
What we are looking for:
Essential experience
At least five years of relevant experience in payment operations, payment performance, acquiring, or subscription billing.
Direct experience working with multiple PSPs, such as Stripe, Adyen, Braintree, Checkout.com, or comparable providers.
Proven exper
