We are looking for an experienced Retention Team Lead to head our team and take on the strategic management of the customer lifecycle.
Your primary focus in this role will be building a global retention strategy, scaling processes, driving key business metrics, and developing a team of 10 specialists.
📋 Your Key Responsibilities:
Team Management: Leadership, development, mentoring, and performance evaluation of a 10-person team (performance management, hiring, goal setting).
Strategic Planning: Developing, implementing, and scaling a comprehensive retention strategy to improve key metrics (Revenue, Retention Rate, Churn Rate, LTV) across Tier-1 markets.
Translating Strategy into Action: Converting the company's global goals into concrete action plans, priorities, and tasks for the team.
Analytics and Optimization: Managing CRM economics. Utilizing analytical tools to identify growth opportunities, generate hypotheses, and evaluate the performance of retention campaigns.
Process Management: Overseeing the CRM backlog, building efficient campaign execution processes, and ensuring high quality standards.
Cross-functional Collaboration: Working closely with product, BI, analytics, and tech teams to enhance CRM capabilities and improve the customer experience.
📚 Our Expectations (Mandatory Requirements):
Experience: 3+ years of practical experience in CRM/Retention exclusively in Gambling (iGaming), with a proven track record of team management.
Markets: Mandatory and in-depth experience working with Tier-1 markets.
Leadership: Strong management skills, with the ability to organize the team's work and motivate them to achieve business results.
Strategic Thinking: The ability to see the "big picture," prioritize based on business impact, and develop long-term plans.
Data-driven Mindset: Strong analytical skills and the ability to make independent decisions based on data and logic.
Expertise: Deep understanding of lifecycle marketing principles, segmentation, personalization, and the technical aspects of campaign automation.
Soft Skills: Excellent communication skills, with the ability to present results and work effectively with stakeholders.
⭐️ We Offer:
Format: Remote work, 5/2 schedule.
Payments in USDT (white crypto);
Remuneration: Competitive salary + bonuses based on the results of the department you build.
Growth: Opportunity for growth within the project.
Benefits: Paid vacation and sick leave.
