Product Support Specialist
Svitla Systems, Inc.
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Deliver Tier 1–2 technical support for the full suite of SaaS products.
- Troubleshoot and resolve issues related to platform functionality, integrations (RMM, PSA, quoting, backup tools), data synchronization, automation, and account configuration.
- Support MSP partners with onboarding, adoption, best practices, and optimization of workflows.
- Handle incoming support tickets, maintain SLA targets, and provide accurate documentation of issues and resolutions.
- Identify, document, and escalate bugs, recurring incidents, or product gaps to Engineering and Product teams.
Що очікуємо
- 2+ years of experience in Technical Support, Helpdesk L2, SaaS support, or similar role.
- Strong understanding of technical support lifecycle and incident management lifecycle.
- Experience with APIs, web integrations, authentication methods (OAuth, API keys), and troubleshooting data flow issues.
- Understanding of backup systems and monitoring tools.
- Ability to analyze problem, interpret data, and perform conclusions.
Що пропонуємо
- Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients — from innovative start-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients’ teams, we create l
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