Platform Support Engineer
- Джерело:
- djinni.co
Що робити
- Issue Intake & Initial Investigation
- Monitor and triage incoming support tickets submitted by clients in Jira.
- Validate and investigate issues by reviewing database records, XML structures, and system logs.
- Identify common data discrepancies and validate reports against POS transaction data.
- Provide customers with guidance on common report errors and necessary corrections.
Що очікуємо
- Experience in technical support, IT operations, or a similar role.
- SQL skills for querying and troubleshooting data issues would be a great addition.
- Familiarity with XML structures and data formatting.
- Experience using monitoring tools like Azure Application Insights or similar.
- Ability to communicate effectively with both technical and non-technical stakeholders.
Схожі вакансії
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