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L1 Technical Support Engineer (24/7 Rotational Shifts)

SQUAD, за кордоном

Джерело:: jobs.dou.ua

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Що робити

Continuously monitor customer-facing dashboards, automated detection systems, and performance indicators for smart device fleets across all shifts
Analyze real-time performance data to identify trends or anomalies before they escalate into customer-impacting events
Respond to alerts, triage incidents by severity (Sev 1–5), and escalate critical issues through defined runbooks to appropriate service teams
Initiate and track Post-Incident Corrective Actions (COE) to drive root cause analysis and ensure timely closure of technical issues
Coordinate with engineering, product, and infrastructure teams during bridge calls to support the resolution of complex incidents

Що очікуємо

1+ years of technical support experience within IT, IoT, or software development environments
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, HTTP/HTTPS, Wi-Fi protocols) and IoT device ecosystems
Basic SQL skills for data querying and practical experience with monitoring tools (e.g., Grafana, CloudWatch, Datadog, Tableau)
Experience using ticketing systems (e.g., Jira, ServiceNow, Zendesk, or similar)
Readiness to work 24/7 rotational shifts (including night shifts and weekends) with strong stress resilience during high-priority incidents

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