IT Specialist/System administrator

Що робити

As a System Administrator, you'll be at the heart of our technical operations, ensuring our team has the tools they need to thrive. Your day-to-day will involve:
Delivering exceptional remote technical support: Provide prompt, polite, and effective assistance to employees across various operating systems, including Windows, macOS, and basic Linux, troubleshooting issues and maintaining a high standard of service that consistently meets our internal SLAs.
Proactive problem-solving and project leadership: Identify opportunities for IT improvements, suggest innovative ideas, and actively push various IT projects (e.g., hardware upgrades, software rollouts, security initiatives) from conception to completion within decided timelines.
Managing IT assets and vendor relationships: Oversee the procurement, delivery, and accurate stockkeeping of IT equipment across Europe and Ukraine. This includes managing relationships with existing suppliers and identifying new ones to ensure we always have what we need.
Ensuring IT continuity and security: Be highly responsive and available for all daily IT needs during standard work hours. You'll also be available to team management in the event of a crisis or emergency situation (which may occur outside standard hours), acting as a trusted custodian of company administrative access and sensitive data.

2-3 years of experience in IT Helpdesk/Desktop Support, preferably in small to mid-sized teams
Strong hands-on skills with Windows and macOS environments; Linux experience is an advantage
High-level English proficiency, both written and spoken- a must
Proven ability to take ownership of tasks, advance projects, and push them to completion within set timelines.
Experience with managing IT procurement, handling deliveries, maintaining accurate stock registries, and managing supplier relationships.

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