Helpdesk Specialist

Що робити

Advanced Technical Support. Serve as a high-tier escalation point for complex technical issues, diagnosing and resolving hardware, software, network, and system-related problems via ticketing systems, chat, email, and phone.
Helpdesk & Environment Administration. Manage, secure, and optimize daily operations across Microsoft 365, Active Directory, and office infrastructure environments.
System Monitoring & Maintenance. Proactively ensure high levels of system availability, performance, and reliability for our clients.
Process Improvement & Documentation. Create, update, and maintain comprehensive technical documentation, procedural guides, and operational knowledge-base reports.
Collaboration & Leadership. Support team members, share technical knowledge, and assist in mentoring junior staff when required.

Experience: Minimum of 3 years of hands-on experience in IT administration, advanced helpdesk, or technical support roles.
Core Technical Stack. Proven experience administering Microsoft 365 (Admin Center, Exchange Online, Azure AD / Entra ID, Teams, Licensing) and Windows operating systems / Windows Server.
Networking & Infrastructure. Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and networking fundamentals.
Troubleshooting. Ability to diagnose complex technical issues in a Windows environment using event logs, diagnostic tools, and methodical problem-solving approaches.
Language: B2 level (Upper-Intermediate or higher, both written and spoken) in English for professional communication with international clients.

Remote work environment.
Professional Growth. Full sponsorship and support for obtaining relevant industry certifications, alongside paid training.
Access to a corporate English tutor to help you continuously refine your communication skills.
Comprehensive healthcare insurance, gym membership compensation, and access to professional psychological consultations to support your well-being.
Paid vacation and sick leave.