Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.
Our statement:
We’re against war and unjustified aggression,
We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
We provided the team with charging stations,
We continue to work together for the future of Ukraine.
EverHelp is building a product portfolio from scratch: Evly (AI customer service), analytics, a voice agent, and Zendesk Migration. We’re looking for a Full-stack Engineer (Agentic Systems) to own end-to-end product development — from the client-facing web layer to backend business logic, including agentic engineering, highload system design, and shipping AI features against real business and product requirements. This is an engineer who turns a product idea into a working, scalable feature by closing the whole stack independently, not just one layer of it.
Your future responsibilities include:
End-to-end feature development: frontend, backend business logic, APIs, and integrations — owning the full stack independently
System design for highload systems: scalability, queues, caching, and resilience under load
Agentic engineering: AI agents, Copilot-style flows, and LLM orchestration (tool/function calling, prompt engineering, memory, fallback logic)
RAG systems: embeddings, vector search, and building/optimizing retrieval pipelines
Working with pre-deployed self-hosted models and integrating LLMs into the product
AI security: data protection, prompt injection defense, access control, handling sensitive data
LLM evaluation & optimization: quality metrics, observability (logging, tracing, latency/cost), and reducing costs without sacrificing quality
Data work: database modeling, SQL and MongoDB (document/NoSQL structures), and preparing data for analytics and AI flows
Independently deploying features on top of existing infrastructure (via pre-built Helm chart templates)
Code review, test coverage, and maintaining the technical health of the codebase
Maintaining up-to-date technical documentation: architecture, API contracts, AI flows
Clarifying requirements, estimating and decomposing tasks, and raising technical risks early (in collaboration with design)
Needed experience & skills:
Frontend
React + Next.js, TypeScript/JavaScript, Vite, TailwindCSS — able to build client applications independently
Understanding of UI state, API integration, and basic attention to UX and interface performance
Backend
Node.js and Python — business logic, REST APIs, WebSockets, integrations
Database design and hands-on work with PostgreSQL and MongoDB; confident SQL
Queues and caching:
