(fluent English) AI Integration Specialist
- Джерело:
- djinni.co
Що робити
- Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
- Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
- Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
- Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
- Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals;
Що пропонуємо
- Providing services during business hours;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
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