Customer Support Engineer (defense)
Military Tech
- Місто:
- Київ
- Джерело:
- jobs.dou.ua
Що робити
- Handle live inquiries about our defense system features and operation, using your hands-on knowledge of our product and feature roadmap
- Troubleshoot customer problem reports over through our secure help desk software or phone, by gathering information, logging, troubleshooting, triaging, and — as appropriate — talking the customer through a solution or escalating to a higher support level
- Perform root cause analysis through hands-on testing, code-level analysis, detailed log analysis, and other methods
- Review software releases and hardware changes in depth in advance of rollout, and help customers in learning and deciding when to switch to the new functionality
- Perform root cause technical escalations and work on remediations to reduce them over time, to the extent reasonably possible
Що очікуємо
- Bachelor’s degree in software engineering or computer science (or equivalent knowledge and skill)
- Proven experience (2+ years) in providing technical support, including strong technical troubleshooting, problem-solving, and managing triage and escalation workflows
- 1+ years of experience working with early-stage hardware products, preferably UAV or similar autonomous systems
- A solid understanding of network architecture and troubleshooting, particularly for Wi-Fi networks
- Familiar with Linux operating system configuration and, preferably, Linux shell scripting
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