EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.
Our statement:
We’re against war and unjustified aggression,
We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
We provided the team with charging stations,
We continue to work together for the future of Ukraine.
Bilingual Customer Experience Specialist (French & English)
EverHelp is looking for a Bilingual Customer Experience Specialist (French & English) to join a new international e-commerce project serving customers across the US and Canada. In this role, you’ll support customers throughout their post-purchase journey, help resolve order and delivery-related issues, and provide an exceptional customer experience across multiple communication channels.
The working schedule is shift-based, Monday–Friday, covering 09:15–20:30 EST, which requires evening and night availability for candidates based in Ukraine.
Your future responsibilities include:
Providing customer support in French and English via phone, email, and live chat;
Assisting customers with product information, orders, deliveries, and other post-purchase inquiries;
Handling challenging customer situations through effective de-escalation, proactive follow-up, and solution-oriented communication;
Coordinating with courier, warehouse, and other external partners to resolve delivery and order fulfilment issues;
Managing a high volume of customer requests while maintaining accurate, friendly, and professional communication.
Needed experience & skills:
1+ year of Customer Support experience, preferably within retail or e-commerce;
French B2–C1, including the ability to understand Quebec French and communicate clearly with customers from Quebec;
English B2–C1, both written and spoken;
Confidence supporting customers across phone, email, and live chat;
Strong de-escalation and problem-solving skills, with the ability to remain professional in challenging customer situations;
Ability to multitask and perform effectively in a fast-paced, high-volume environment;
Strong attention to detail and an analytical, solution-oriented mindset;
Flexibility and ability to quickly reprioritize as new information or situations arise;
Self-motivation, reliability, and ability to work independently in a remote environment;
Strong customer orientation and genuine motivation to deliver an exceptional customer experience;
Ability to troubleshoot and confidently work with browser-based and mobile applications;
Stable internet connection and reliable remote working environment.
Nice to have:
Previous retail or e-commerce support experience;
Experience with Zendesk, ClickUp, Shopify, WooCommerce, or similar customer support and e-commerce tools;
Previous experience working fully remotely.
Work with EverHelp is about:
20+ vacation days and 10 paid sick leaves;
Ability to work fully remotely;
A professional team of specialists, ready to share their expertise, along with interna
