Collections Supervisor (Spanish-speaking)
- Зарплата:
- $1 200 - $2 000 на місяць
- Джерело:
- djinni.co
Що робити
- Lead and manage a team of collection agents, ensuring discipline, motivation, and performance.
- Monitor call quality and compliance with Collections scripts and procedures.
- Track and improve KPIs, including recovery rate, contact rate, collection efficiency, and SLA compliance.
- Listen to calls, provide clear feedback, and coach team members to improve performance.
- Train and onboard new employees while supporting the development of existing staff.
Що очікуємо
- At least 1 year of experience in collections, debt recovery, credit sales, or a call center.
- Previous leadership experience as a Supervisor, Senior Agent, or Team Lead.
- Spanish proficiency at A2/B1 level or higher.
- Russian or Ucrainian proficiency is required.
- Strong understanding of collections processes and KPI management.
Що пропонуємо
- Competitive salary with career growth opportunities up to Head of Collections.
- Opportunity to work on an international fintech project.
- Direct impact on team performance and business results.
- Real opportunities for professional and career growth in a leadership role.
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