We’re Applyft — an IT product company which creates value-driven mobile and web apps. Our journey began with the Geozilla family locator product, but now our portfolio consists of 8 apps in Family Safety, Parental Control and AI.
Now we are looking for a Billing Support Specialist to join our team, where you’ll manage billing-related customer inquiries, process refunds, cancellations, and chargebacks, and help protect our revenue and account integrity while delivering a smooth, transparent payment experience for our users.
What you’ll do:
Effectively address customer inquiries via live chats, emails, and tickets in Zendesk (specializing in billing issues, subscription management, and payment troubleshooting).
Process refunds, cancellations, chargebacks, and pre-chargeback alerts (Ethoca, Verifi, RDR) to mitigate revenue loss and protect account integrity.
Report and escalate requests to QA and Development teams to improve the overall quality of our products.
Update customer-facing Knowledge Base articles for new feature releases and maintain internal support documentation to ensure rapid team onboarding.
Who you are:
2+ years of experience in Customer Support with a dedicated focus on Billing, Fintech or Subscription Management (SaaS, E-commerce, Mobile, or Gaming).
Solid understanding of payment processing, recurring billing models and major payment providers.
Hands-on experience processing refunds, cancellations, chargebacks, and managing pre-chargeback alert systems.
English — at least strong Upper Intermediate.
Advanced hands-on experience with ticketing and live chat platforms (Zendesk, Intercom, Freshdesk).
Would be a plus:
Hands-on experience using Jira (or similar tools like ClickUp/Linear) to create detailed bug reports and track payment-related software issues.
Experience collaborating directly with QA and Engineering teams.
We Offer:
Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world
Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.
Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow
Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special evens
Knowledge sharing: We are glad to share our knowledge and experience in our internal events
English Lessons: We provide corporate English lessons to support your professional and personal growth.
Professional Development: Annual learning budget for courses, training, certifications, and conferences.
Public Holidays: You receive days off according to the official public holidays of your country of residence.
Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.
Hiring process: Recruitment Screen 👉 Final Interview 👉 Reference Check 👉 Job Offer
