Application Support Engineer
- Зарплата:
- $2 000 - $2 600 на місяць
- Джерело:
- djinni.co
Що робити
- Respond to and resolve L2/L3 application support requests from enterprise customers via ticketing system.
- Perform deep investigations and root cause analysis using SQL queries, log files, and debugging tools.
- Validate reported issues through functional testing and confirm fixes across web and mobile platforms.
- Manage incident lifecycle: prioritize cases, coordinate communications, and escalate critical bugs to R&D.
- Provide clear, timely updates and technical guidance to both technical and non-technical end users.
Що пропонуємо
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
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