Full-stack Engineer and Business Analyst

Що робити

Elicit, challenge, and formalize functional requirements, ensuring each use case is grounded in clear customer value and business impact
Produce high-quality documentation, including user stories, acceptance criteria, process flows, data flows, and system dependency mappings
Design end-to-end conversational flows across voice, chat, and email channels, aligned with brand tone and regulatory requirements
Partner with the Product Owner, engineering, data, and business teams to refine the backlog and support release planning
Map dependencies across the architecture stack, including CRM, CTI, case management, knowledge base, commerce, and adjacent systems

consumer-facing GenAI chatbot within a global ecosystem. You will translate consumer needs
into structured functional requirements that enable intelligent, measurable, and compliant
solutions in a regulated industry, while contributing to the design and development of a SaaS
product from scratch. This role is offered on a contractor basis.

6/7-month remote contract with flexible collaboration hours and potential for extension
Exposure to a fast-paced, innovative environment at the forefront of GenAI adoption in customer care and revenue-generating solutions within a global ecosystem
Modern technology stack and a cross-functional team that values rational thinking, pragmatism, and attention to detail

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